This warranty applies only to the original owner and may not be transferred. This warranty is applicable within North America only, on hoods installed for regular (non-commercial) use in private single family hoseholds.
FIVE YEAR PARTS-WARRANTY
- ALL "TWISTER" HOODS
- ALL Q-SERIES HOODS (Except for Q1)
ONE YEAR PARTS-WARRANTY
Our standard warranty offers coverage for any manufacturing defects for all functional parts of your range hood. Labour is not included in our warranties. Victory Range Hoods will provide Free Shipping on any parts supplied during the warranty period. Victory Range Hoods is not responsible for any installation costs related to any repairs. Subject to the conditions and limitations set forth below, Victory Range Hoods will (at its option) replace any part(s) of its products that prove defective by reason of improper workmanship or materials. Replacement parts will be provided by Victory Range Hoods on an exchange basis, and will be either new or refurbished to be functionally equivalent to new.
PARTS COVERED UNDER OUR 5-YEAR AND 1-YEAR WARRANTIES:
- MECHANICAL SWITCHES
- ELECTRONIC SWITCHES
- DIGITAL DISPLAYS
- CIRCUIT BOARDS
- ELECTRICAL TRANSFORMERS
- LED DRIVERS
- SEALED LIGHT FIXTURES
WHAT IS NOT COVERED:
- LIGHT BULBS
- GLASS CANOPY
- NATURAL WEAR OF ANY FINISHES
- SHIPPING DAMAGE
- DAMAGE DUE TO IMPROPER MAINTENANCE
- DAMAGE DUE TO USE OF CORROSIVE/ABRASIVE SUBSTANCES
- ANY LABOUR COSTS
- ANY INSTALLATION/REPAIR COSTS
Click the button below to create a warranty claim ticket. To begin the warranty claim process, you will need to provide your order # along with the full name associated with your order.
THE WARRANTY WILL BE VOIDED WHEN:
If the product meets any of the below criteria, the warranty will be voided.
- Damage is due to negligence/improper installation/accident/abuse/misuse/natural disaster.
- Insufficent or excessive electrical supply/abnormal mechanical or environmental conditions.
- Any unathorized disassembly/repair/modification.
- Failure to follow installation instructions.
- Product is used commercially (not residential)
- Product is used for anything other than its intended purpose.
- Damage due to improper connection with third-party equipment.
- Repaired or modified by a person that is not a certified electrician/installer.
This limited parts-warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the US export regulations.
Victory Range Hoods is not liable for, and does not cover under warranty, any loss of properties or any costs associated with removing, servicing, installing, or determining the source of any problems with VICTORY products. This warranty is only valid in Canada and the United States. The warranty is non-transferable and applies only to the original owner and does not extend to subsequent owners of this product. Any applicable implied warranties, including the warranty of merchant ability, are limited in duration to a period of express warranty as provided herein beginning with the date of original purchase at retail and, no warranties, whether express or implied, shall apply to this product thereafter.
To obtain warranty service, you may call our office at 1-800-394-4020 or Email Us. You must include product identification information, including the model name/number and your receipt number with a detailed description of the problem you are experiencing. Proof of the date of original purchase must be provided as evidence that the product is within the applicable warranty period.