Read Five Star Reviews
Shipping + 10% re-stocking fees apply to all returns, including free shipping order
returns & exchanges
- Accepted within thirty (30) days of the delivery date
- All items must adhere to the return criteria listed at the bottom of this page
- Returns without prior authorization will be rejected
- Items that do not meet our return criteria will be rejected
order cancellations
- New orders may only be cancelled during the processing stage
- An email or call/voicemail is required within 24 hours of placing the order
- If the item has shipped, it cannot be cancelled. To return the item, follow our Return Policy
processing time for returns & Exchanges
- Most returns require up to 7-10 business days to process after being received
- All returns are subject to inspection before any refund or credit is granted
Fees
- All returns and exchanges are subject to two-way shipping fees
- All returns are subject to a minimum 10% re-stocking fee
- Exchanges in the original condition will not be charged re-stocking fees
Parts & Custom orders
- All parts, special orders, and custom orders are Final Sale
- Refunds are not offered on these items
- Returns are not accepted on these items
not accepted
- We do not accept returns after thirty (30) days
- We do not accept returns on installed or used products
- We do not accept returns without the original box + all packing materials
- All accessories, parts, and custom orders are non-returnable and non-refundable
- Any modified items are not acceptable
- Items damaged in transit must follow our Damage Policy
return criteria
A valid receipt from Victory Range Hoods is provided.
Product is not installed and is unused.
Free of installation marks, scratches and/or dents of any kind.
In its original box with all packing materials and installation hardware.
Return is processed within thirty (30) days of the delivery date.