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Shipping + 10% re-stocking fees apply to all returns, including free shipping order
returns & exchanges
  • Accepted within thirty (30) days of the delivery date
  • All items must adhere to the return criteria listed at the bottom of this page
  • Returns without prior authorization will be rejected
  • Items that do not meet our return criteria will be rejected
order cancellations
  • New orders may only be cancelled during the processing stage
  • An email or call/voicemail is required within 24 hours of placing the order
  • If the item has shipped, it cannot be cancelled. To return the item, follow our Return Policy
processing time for returns & Exchanges
  • Most returns require up to 7-10 business days to process after being received
  • All returns are subject to inspection before any refund or credit is granted
Fees
  • All returns and exchanges are subject to two-way shipping fees
  • All returns are subject to a minimum 10% re-stocking fee
  • Exchanges in the original condition will not be charged re-stocking fees
Parts & Custom orders
  • All parts, special orders, and custom orders are Final Sale
  • Refunds are not offered on these items
  • Returns are not accepted on these items
not accepted
  • We do not accept returns after thirty (30) days
  • We do not accept returns on installed or used products
  • We do not accept returns without the original box + all packing materials
  • All accessories, parts, and custom orders are non-returnable and non-refundable
  • Any modified items are not acceptable
  • Items damaged in transit must follow our Damage Policy
return criteria

A valid receipt from Victory Range Hoods is provided.

Product is not installed and is unused.

Free of installation marks, scratches and/or dents of any kind.

In its original box with all packing materials and installation hardware.

Return is processed within thirty (30) days of the delivery date.

Start a Return

Please have your order number and email ready when creating a return request.

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