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damages or missing parts must be reported within 10 business days. inspect all items upon delivery & note damages before signing for a package.
Free Shipping
- Most range hoods over $199 include Free Shipping
- Parts and Accesories do not qualify for Free Shipping
- Once an item ships, the address cannot be changed
- All items are shipped with full insurance and covered by our Damage Policy
- The current Free Shipping promotion does not apply for Returns or Exchanges
large items
- Large items might not qualify for free direct/home delivery
- Some large items can be shipped for free to a local shipping terminal for pick-up within 48 hours
- Additional fees may apply for direct delivery of large items
processing times
- 24" to 30" Hoods - 1-4 Business Days
- 36" to 42" Hoods - 3-5 Business Days
- 48" to 60" Hoods - 5-10 Business Days
- Accessories & Backsplash panels - 1-3 Business Days
- Replacement Parts - 2-10 Business Days
- Special Order Items: 3-4 Months
exceptions
- We do not ship to Alaska, Puerto Rico or Hawaii.
- We do not ship to Nunavut.
- We do not ship to Freight Forwarders.
- Free Shipping does not apply for Yukon Territories and Northwest Territories.
- Victory Range Hoods reserves the right to cancel any Free Shipping orders for any reason.
- Refused deliveries or undeliverable items will be processed in accordance with our Return Policy